Shipping & Returns

Shipping 

We mainly use USPS and Canada Post.

We also have low FedEx Express rates. This is the best option for international clients. Remember: FedEx doesn't ship to P.O. boxes.

We do our best to ship same day on orders received before 12:00 / NOON Eastern time during weekdays. We do not ship on weekends or on statutory holidays. 

Orders are ready to ship in 1 - 6 business days. Custom orders or rings are shipped in 1 - 2 weeks.  Free shipping option may take up to 10 days to arrive; FedEx shipping times are 2-4 days on average based on shipping locations.

Shipping from Russell in Eastern Ontario, Canada.

If the buyer lives in Ontario or Québec, we may use DICOM if a phone number is provided at checkout. To use DICOM we need to contact the buyer to set up a time for delivery. 

The buyer must pay applicable customs and import taxes. We are not responsible for delays in shipping due to customs.

 

Return and Exchange Policy 

If the buyer is not satisfied with the product received, the buyer must call or email us to inform us of the problem within 7 days of reception. If, after communicating, we are unable to correct the situation, the buyer may return the product at their expense within seven days of receiving it for a credit toward another purchase. The product must be in the same condition as received; in a new and unused condition. The credit will cover the value of the product only.

There is no credit or refund for shipping costs, customized items - NO EXCEPTIONS. 

The credit will be available only after we've receive the returned product. We reserve the right to charge a return shipping fee on orders returned at any time, at our discretion.