Tracked packet USA is working with 1-2 days delay currently and is a usps service once its been processed by customs.

If the parcel is needed quickly please use a FEDEX option. But FEDEX is NOT a (DDP) duties prepaid option. Duties/tariffs WILL need to be paid upon delivery by the customer.

We are also trying to understand tariffs. The rates are not the same on every product. The rate depends on the HS CODES and the country of origin. For example, the rate on stones is different then the rate on rings. Many of our items will be duty-free under CUSMA agreements.

We are no longer able to add items once the order has been fulfilled due to customs retrictions and how the system calculates tarrifs, we can add them manually before fulfillement if an email is sent.

Please be patient as the customs, shipping companies and ourselves are all struggling to adapt to the new system and its issues.

Thanks for supporting us and we will keep updating as we make changes.